Privacy Policy

At BrandPilot, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: December 2024

1. Introduction

BrandPilot ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at brandpilot.company and use our services.

This policy applies to all personal data processed by BrandPilot, including data collected through our website, services, applications, and any other channels through which we interact with you. By using our services, you acknowledge that you have read and understood this privacy policy.

Important Notice

This privacy policy is designed to be transparent and comprehensive. If you have any questions about our data practices, please don't hesitate to contact us using the information provided at the end of this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account or create a profile
  • Subscribe to our newsletters or mailing lists
  • Fill out contact forms or request information
  • Participate in surveys, contests, or promotional activities
  • Make inquiries about our services
  • Engage with our customer support team

This information may include:

  • Name and contact details (email address, phone number, postal address)
  • Professional information (job title, company name, industry)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on our site
  • Referring website information
  • Geographic location (country/region)
  • Mobile device information (if accessing via mobile)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic. These technologies help us:

  • Remember your preferences and settings
  • Analyze website performance and user behavior
  • Provide personalized content and advertisements
  • Measure the effectiveness of our marketing campaigns
  • Ensure website security and prevent fraud

For detailed information about our cookie practices, please refer to our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

To provide, maintain, and improve our services, process transactions, and fulfill your requests.

Communication

To communicate with you about our services, respond to inquiries, and provide customer support.

Personalization

To personalize your experience and provide content tailored to your preferences and interests.

Marketing

To send promotional materials, newsletters, and information about new features or services.

Analytics

To analyze usage patterns, improve our website, and develop new features and services.

Legal Compliance

To comply with legal obligations, protect our rights, and resolve disputes.

Legal Basis for Processing

We process your personal data based on your consent, the performance of a contract, compliance with legal obligations, our legitimate interests, or other applicable legal bases as required by applicable data protection laws.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our customers. These providers are contractually obligated to:

  • Use your information only for the purposes we specify
  • Implement appropriate security measures
  • Maintain the confidentiality of your data
  • Comply with applicable data protection laws

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change and inform you about any new privacy practices.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as:

  • Subpoenas or court orders
  • Law enforcement investigations
  • Regulatory compliance requirements
  • Protection of our rights and safety

5. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption
  • Regular security audits and monitoring
  • Access controls and authentication systems

Organizational Measures

  • Employee training on data protection
  • Confidentiality agreements with staff
  • Incident response procedures
  • Regular security policy updates

Important Security Notice

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We strive to accommodate these rights to the fullest extent possible:

Right Description How to Exercise
Access Request access to your personal data Contact us using the details below
Correction Request correction of inaccurate data Update your profile or contact us
Deletion Request deletion of your personal data Contact us - subject to legal requirements
Portability Request a copy of your data in a portable format Contact us with your request
Restriction Limit how we process your data Contact us - specify your request
Objection Object to processing for specific purposes Contact us with your objections

Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Using the unsubscribe link in our emails
  • Updating your communication preferences in your account settings
  • Contacting us directly with your opt-out request

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

Transfer Safeguards

When we transfer your data internationally, we implement appropriate safeguards to ensure your data is protected:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection laws
  • Binding Corporate Rules for intra-group transfers
  • Other lawful transfer mechanisms as permitted by applicable law

Third-Party Recipients

Your data may be transferred to service providers located outside your country to support our business operations. These providers are contractually required to maintain the same level of data protection as we do.

8. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in the European Union), and we do not knowingly collect personal information from children under these ages.

Age Restriction

If we become aware that we have collected personal information from a child under the applicable age limit, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Parental Consent

In cases where parental consent is required by law, we will obtain verifiable parental consent before collecting personal information from children. We will provide parents with clear information about what information we collect and how we use it.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

1

Notification

We will post the updated policy on our website with a new "Last updated" date

2

Email Notification

For significant changes, we may send email notification to registered users

3

Acceptance

Your continued use of our services after the changes take effect constitutes acceptance of the updated policy

Review Recommendation

We recommend reviewing this privacy policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

10. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the following information:

BrandPilot Data Protection Officer

Email: [email protected]

Phone: +44 20 7357 2840

Address:
124 King's Road, Chelsea
London SW3 4RP
United Kingdom

Business Hours:
Monday-Friday: 9:00-18:00 GMT

Response Timeline

We are committed to responding to your privacy-related inquiries promptly:

  • • General inquiries: Within 3 business days
  • • Data access requests: Within 30 days
  • • Data deletion requests: Within 30 days
  • • Security concerns: Within 24 hours

Supervisory Authority

If you are located in the European Economic Area (EEA) and believe that we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this would be the Information Commissioner's Office (ICO).